Service, Return, & Warranty Policy
Geno’s Euro Garage LLC | Mobile Service Terms & Conditions
1. Diagnostic & Travel Fees
- Base Call Out Fee: The initial base / diagnostic fee covers site travel and vehicle assessment. This fee is non-refundable once the mechanic arrives at the location.
- Extended Service Area Travel Surcharge: Services requested outside of our standard service radius are subject to an additional travel fee. This surcharge will be disclosed and agreed upon prior to dispatch.
- Unserviceable Locations: Service requires a flat, hard surface (concrete or asphalt) and a safe working environment. If service must be canceled due to unsafe site conditions (e.g., steep slope, unsafe roadside, aggressive animals), the standard call-out fee still applies.
2. Parts & Returns
- Restocking Fees: Unopened, standard parts returned due to customer cancellation within 14 days of purchase are subject to a 20% supplier restocking fee.
- Parts Cost Protection: In the event a purchased part does not resolve your vehicle's issue after proper diagnosis, you will only be responsible for the labor completed. Geno’s Euro Garage LLC will absorb the full cost of the part and issue a 100% refund for it with zero restocking fees.
- Refund Processing Time: All approved refunds will be processed back to the original method of payment within 3 to 5 business days. Please note that once Geno’s Euro Garage LLC initiates the refund transfer, the exact posting date depends on your financial institution and is beyond our direct control.
- Final Sale Items: Electrical components, special-order European parts, fluids, and parts that have already been installed or plugged in are strictly non-refundable, except as explicitly outlined under shop-approved unresolved diagnostic repairs above.
- Customer-Supplied Parts: We do not offer warranty, guarantee fitment, or accept returns on parts supplied directly by the client. Labor required to replace defective customer-supplied parts will be billed at standard rates.
3. Service Authorization & Liability
Service Authorization & Liability Terms
By booking with Geno's Euro Garage, the customer authorizes Geno’s Euro Garage LLC to perform the requested repairs/diagnostics, including operating the vehicle for testing/inspection. Customer understands that Geno’s Euro Garage LLC is not responsible for pre-existing vehicle defects, secondary system failures, loss of personal items, or damages arising from pre-existing wear. Warranty claims are strictly limited to the specific parts and labor listed on this invoice and require written notice within 2 days of occurrence prior to any third-party intervention. All invoices are due upon completion of service.
Note for Service Authorization: By approving an estimate, signing an invoice, or authorizing mobile service, the customer agrees to all terms outlined on this page.